Registered clients can order repeat medication prescriptions for their pets by calling the surgery on 01375 373202 or using the online form below.
The below online form is only available for clients currently registered at the practice, once your request has been recieved by the team it will be passed to a Veterinary Surgeon to complete. Please allow at least 48 hours before collection. Any problems with the request a member of the team will call you to discuss.
All repeat prescriptions including flea and worm medication need 48 hours notice for us to prepare the order for you.
As the majority of our medications we use at this surgery are Prescription Only Medication Veterinary (POM-V) your pet will need to be registered at this surgery and have been seen within a 3-6 months period by our veterinary surgeons. This is a legal requirement as well as an opportunity to check that the correct dosage of medication is being given.
Medication Refund Policy
Riverside Veterinary Surgery is only able to refund blister-packed medication and this can only be done within 28 days of purchase. Loose tablets, refrigerated items, open food and liquid medications can not be refunded. Unfortunately, we are not able to refund any medication purchased under pet insurance. Any returned medications will incur a £2.00 restocking fee.
Written prescriptions are available on request from the veterinary surgeon and require 48 hours notice along with a charge of £15.00.
Please call us on 01375 373202 if you would like to request this service.
Certain drugs, for instance phenobarbitone, can only be supplied for one month at a time, by law.
Any medication not collected from the surgery within 28 days of ordering will be restocked and will require reordering.